Voice System Maintenance
Provided that you would like a support contract for your Alcatel-Lucent system, Next Com Solutions  provides a complete range of support services to meet your needs.
Keep Communicating – Consistently
Extended voice or data outages can cripple an organization – resulting in lost productivity, extended hours for employees, and needless frustration. That’s why Next Com Solutions backs its ongoing support with its Four-Hour Response Guarantee* (within notification of the problem) for any major service outage. This service is available 24 hours a day, 7 days a week, and 365 days a year. Through GPS tracking, we are able to make sure that our service engineers get to your location as quickly as possible – avoiding accidents and maintenance on major roads. Plus, through GPS tracking, we are able to identify which engineers are closest to your location at any given time, to make sure that you receive the fastest and most effective service available. That’s our guarantee.
Ongoing Support Services
- Full service maintenance
- Single point of contact – Next Com Solutions Customer Support Center (CSC)
- 24-hour coverage for major outage, including our Four-Hour Guarantee
- 9 a.m. to 6 p.m. coverage for minor outage with 24-hour response guarantee
- Network services management
- Semi-annual service review
- One free training session
- Annual prepayment discount
- Carrier coordination services
- Disaster recovery service
- Other options: Telecom help desk, department call accounting, and monthly carrier bill auditing
A single call, email, or online ticket request will route you automatically to your dedicated CSC specialist. The specialist will review the request with a cetrified system engineer, and for non-emergency calls, respond to your request within 24 hours. If the issue cannot be resolved remotely, an Next Com Solutions technical operations specialist is dispatched to your location. We work until the issue is resolved.
With Next Com Solutions, you receive superior business and technical knowledge and a reputation for getting the job done against all odds.
