Alcatel-Lucent OmniTouch Call Center Office
The Alcatel-Lucent OmniTouch Call Center Office is an integrated call center solution which is specifically designed to meet the needs of small and medium businesses.
- Improved quality of service and optimized use of company resources
- Easy call management directly from the agent’s computer screen
- Enhanced visibility of agent performance and improved financial management
- Automatic call distribution with advanced call queuing mechanisms
- Agent assistance application including session control and personal statistics
- Supervisor console for group and agent monitoring and management
- Statistics manager applications
Contact Next Com Solutions for more information or download the full product brochure.
For more references about Alcatel-Lucent Contact Center product suite consult Contact Center Solutions Brochure.
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