Alcatel-Lucent OmniTouch Contact Center Premium Edition

The award-winning Alcatel-Lucent OmniTouch Contact Center Premium Edition is designed for contact centers with 30 to 150 agents. Contact centers of this size do not always have the luxury of large and available IT departments to rely upon. That is why we are stressing the importance of operational efficiency; indeed, this new product was conceived to be immediately and intuitively operated by the contact center staff, namely managers, supervisors and agents.

Alcatel-Lucent OmniTouch CC Premium Edition is the ideal solution for mid-sized contact centers, offering full multimedia capabilities and native integration with CTI.

Contact Next Com Solutions for more information or download the full product brochure.

For more references about Alcatel-Lucent Contact Center product suite consult Contact Center Solutions Brochure.