Alcatel-Lucent OmniGenesys Contact Center

The Genesys Real-time Customer Interaction Suite offers the broadest suite of products for helping you turn customer frustration into first-class customer satisfaction. Suite 7 features powerful voice self-service, assisted-service for every communication channel, flexible integration options and management insight systems – all linked on the most open platform to deliver exceptional contact center and customer service capabilities. Genesys’ Real-Time Interaction Suite acts as the central control point for all customer interactions. The suite is hardware-independent, runs on multiple operating systems (Unix, Windows), and communicates with and ties together the myriad systems in a call center: telecom hardware and networks, desktop applications used by agents, customer information databases, e-mail and web servers. The Genesys suite is modular so enterprises can start with the capabilities that address specific business needs and use them independently or in combination to further leverage their return on investment.

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For more references about Alcatel-Lucent Contact Center product suite consult Contact Center Solutions Brochure.